Big Daddy's Wine & Liquors Sales Associate North Miami

About the Role

Big Daddy's is seeking an energetic, dependable Sales Associate to join their growing team. The role involves directly assisting customers, processing transactions, merchandising the sales floor, and contributing to a positive retail experience.

Key Responsibilities

• Welcome and greet customers as they enter the store
• Offer help and provide direct assistance to customers
• Provide in-depth product knowledge including features, benefits, and overall value
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer
• Cross-sell and encourage beneficial product add-ons
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Explain store-member benefits and encourage customers to sign up
• Process purchases, returns, and exchanges
• Handle customer complaints in a calm and professional manner
• Report anything unusual, or any major incidents, to management
• Help organize backstock and perform inventory counts
• Process newly received shipments
• Organize and replenish front stock and help merchandise store
• Maintain a clean and tidy work and retail space
• Be enthusiastic and informative about all products
• Help create a positive environment in which to shop and buy
• Work as a team to achieve sales goals

Requirements & Tech Stack

• Top notch customer service skills
• Ability to learn product knowledge quickly
• Thrive in a fast-paced environment
• Computer literate; familiarity using POS systems

Qualifications

• Extremely personable, positive, and approachable
• Fantastic customer service skills
• Comfortable standing for long periods of time
• Can lift 50 lbs. with or without accommodations
• Ok with shift scheduling, working weekends, and holidays
• Wine and spirits experience in a retail sales environment a major plus