RSVP & Hospitality Associate

About the Role

We are looking for an RSVP & Hospitality Associate who is quick on calls, quicker on WhatsApp, and genuinely enjoys the back-and-forth of getting things sorted - guest lists, vendor quotes, meeting notes, all of it. This is a hands-on, fast-learning role working closely with the senior team, perfect if you want a real shot at growing into the guest-experience side of events.

Key Responsibilities

• RSVP & Guest Communication:
• Make guest confirmation calls and WhatsApp follow-ups.
• Keep the RSVP sheet updated in real time.
• Be the first responder for guest queries.
• Hotel Coordination:
• Support day-to-day hotel coordination.
• Share guest details, track room allocations, and follow up on requests.
• Vendor Research & Coordination:
• Research and shortlist vendors.
• Gather quotes and handle follow-ups.
• Hospitality Desk Support:
• Be the second-in-command on the ground during events.
• Handle check-ins, guest queries, and desk operations.
• Back up the senior team.
• Meeting Minutes:
• Sit in on client and vendor calls, take notes, and circulate action points.
• Generalist:
• Adapt to whatever the day needs.
• Software Proficiency:
• Comfortable with Excel and Google Sheets for trackers and lists.

Qualifications

• Strong Communication and Customer Service skills.
• Ability to work in fast-paced event environments with attention to detail and a focus on guest satisfaction.
• Good organizational and time-management skills.
• Professional demeanor, reliability, and flexibility to work evenings, weekends, and event-based schedules.
• Prior experience in events, hospitality, or front-of-house roles is preferred.
• Basic computer skills for handling spreadsheets, RSVP tools, and communication platforms.
• Comfort working as part of a diverse team and following established event protocols and guidelines.