Retail Sales Associate 4

About the Role

At Gold Beach Lumber Yard Inc, we are more than just a retailer of lumber, hardware, paint, and building materials; we help our neighbors build homes, repair what matters most, improve their property, and complete projects they can be proud of. Every customer interaction is an opportunity to create a lifelong Customer Advocate by providing an experience that leaves them feeling confident, valued, and eager to return.

Position Summary

The Retail Sales Associate is responsible for delivering exceptional customer service by living Gold Beach's Core Values and consistently executing the Seven Steps of Customer Service. This position creates positive customer experiences by assisting customers with product selection, generating sales, merchandising products, maintaining a clean and organized store, supporting daily operations, and working collaboratively with fellow teammates. Retail Sales Associates serve as trusted resources for our customers and play a vital role in creating lifelong Customer Advocates while contributing to a safe, welcoming, and profitable store environment.

Key Responsibilities

• Integrity – Doing the Right Thing Every Time
• Consistently perform Gold Beach's Seven Steps of Customer Service.
• Accurately process customer purchases, account charges, returns, exchanges, and special orders.
• Maintain honesty, accountability, and professionalism in every customer and teammate interaction.
• Follow company policies, operational procedures, and safety standards.
• Take ownership of assigned responsibilities and complete work accurately and efficiently.
• Protect company assets and maintain accurate inventory practices.
• Community – Supporting Our Customers, Teammates, and Communities
• Greet every customer promptly and make them feel welcome.
• Build lasting relationships by identifying customer needs and recommending appropriate products and solutions.
• Answer telephones professionally and assist customers with confidence and enthusiasm.
• Work collaboratively with teammates across all departments to provide exceptional customer service.
• Foster a respectful, supportive, and team-oriented work environment.
• Represent Gold Beach professionally within the communities we serve.
• Engagement – Growing Through Learning and Teamwork
• Continue developing product knowledge to confidently assist customers.
• Stay informed on promotions, new products, seasonal merchandise, and developments within the hardware and building materials industry.
• Assist with merchandising, stocking, pricing, receiving, and organizing assigned departments.
• Participate in processing new shipments while maintaining clean, organized receiving and back-stock areas.
• Execute daily operational priorities established by store leadership.
• Communicate effectively with teammates and management regarding customer needs, inventory concerns, and operational priorities.
• Embrace continuous learning and actively contribute ideas that improve the customer experience and store operations.
• Experience – Creating Customer Advocates Every Day
• Deliver an exceptional customer experience during every interaction.
• Help customers locate merchandise in-store and online.
• Assist customers with special orders and project solutions.
• Maintain clean, organized, safe, and well-stocked sales floors and work areas.
• Create an environment where customers enjoy shopping and teammates enjoy working.
• Support all store operations while maintaining Gold Beach's reputation for outstanding customer service.

Requirements & Tech Stack

• Knowledge of retail computer systems or the ability to quickly learn point-of-sale software.

Qualifications

• Required Skills & Competencies
• A passion for exceptional customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Outstanding organizational skills and attention to detail.
• Effective time management and prioritization skills.
• Sound analytical, critical thinking, and problem-solving abilities.
• Adaptability in a fast-paced retail environment.
• A willingness to continuously learn new products, technology, and procedures.
• Commitment to Gold Beach's Core Values and customer service philosophy.
• The ability to work collaboratively while contributing to a positive team culture.
• Minimum Qualifications
• High School Diploma or GED preferred.
• Previous retail, sales, or customer service experience preferred.
• Demonstrated commitment to service excellence and customer satisfaction.
• Strong communication and organizational skills with the ability to multitask effectively.
• Ability and willingness to work flexible schedules, including evenings, weekends, and holidays, based on business needs.

Physical Requirements

• Frequently stand and walk for extended periods, up to eight (8) hours per shift.
• Frequently lift and carry up to 30 pounds and occasionally lift up to 100 pounds with assistance when appropriate.
• Bend, stoop, squat, kneel, stretch, climb, reach, push, and pull merchandise throughout the workday.
• Climb and descend ladders safely.
• Read labels, price tags, computer screens, and written materials.
• Communicate effectively in person and by telephone.
• Work indoors and outdoors in varying temperatures and weather conditions.

Working Conditions

This position regularly works on the retail sales floor, in warehouse and lumber yard environments, and outdoors as business needs require. Employees may be exposed to varying weather conditions, dust, noise, forklifts, moving equipment, and changing temperatures while maintaining a safe environment for customers and teammates.