International Technical Voice Process
Sutherland
Chennai0–5 yrs1h agovia Naukri
About the Role
Sutherland is hiring for an International Technical Voice Process - Customer Support role for immediate joiners.
Key Responsibilities
- Handle inbound international customer calls
- Provide technical support and issue resolution
- Deliver high-quality customer service
- Maintain accurate customer interaction records
Requirements & Tech Stack
- Complete Voice Support experience (minimum 6 months to 3 years)
- Other domain experience will not be considered.
- Excellent verbal and written communication skills in English
- Good articulation and problem-solving skills
- Customer-focused attitude with a willingness to learn
- Freshers are also eligible
Shift & Work Details
- 5-day work week with rotational shifts and offs
- Work from Office (WFO)
- Predominantly night shifts
- Two-way cab facility provided (up to 25 km radius based on shift timing)
Compensation
- CTC: 3.00 LPA to 4.00 LPA (varies based on candidate's experience & previous CTC)
Work Location
- Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai
- Landmark: Opposite Perungalathur Railway Station
Selection Process
- HR Interview
- SD Panel Interview
- Voice Assessment