Research Partner Engagement Associate

About EAB

EAB's mission is to make education smarter and communities stronger by partnering with over 2,800 institutions. We drive transformative change through data-driven insights and best-in-class capabilities across enrollment, student success, institutional strategy, data analytics, and advancement.

The Role

Research Partner Engagement Associate

The Partner Engagement Associate supports the operational delivery of programs and services connecting partners with EAB’s research, experts, and resources. Key responsibilities include virtual event operations and management of EAB’s webhelp support channel, with opportunities to grow into other aspects of Partner Engagement operations and strategy. This role is ideal for a highly organized and service-oriented individual who enjoys coordinating detailed workflows, solving problems independently, and connecting people with resources. The Associate will also identify recurring issues to improve processes and prevent future problems.

This hire may be based in Washington, D.C.

Key Responsibilities

• Virtual Event Operations

• Coordinate end-to-end operations for virtual events.

• Manage virtual event intake: gather information, confirm ownership, and track requests.

• Coordinate scheduling and key milestones with event owners and internal partners, surfacing conflicts early.

• Ensure event materials and recordings are posted accurately and promptly to the web.

• Support the creation of post-event content (briefs, blog posts) to extend insights.

• Distribute evaluation forms and support post-event follow-up.

• Webhelp Inbox Management

• Monitor and manage the webhelp inbox, acknowledging requests promptly.

• Answer routine questions using available documentation and judgment.

• Triage complex requests and direct them to the appropriate EAB personnel with necessary context.

• Track inquiry themes, identify recurring problems, and recommend practical fixes.

• Partner Engagement Operations and Team Support

• Maintain accurate trackers, documentation, and operational reporting.

• Support additional partner engagement campaigns, programs, and special projects.

• Collaborate across the Partner Engagement team for coverage during high volume periods.

• Other duties as assigned.

Requirements & Tech Stack

• Bachelor's degree
• Demonstrated interest or experience in operations, customer service or support, or related field.
• Strong writing skills and comfort providing clear, concise responses.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills.
• Comfort tracking operational information, recognizing patterns, and supporting basic reporting.
• Proficiency with MS Office products (Word, Excel, PowerPoint).
• Familiarity with cloud-based content management platforms and web publishing workflows (e.g., Box, Dropbox, or similar tools).
• Interest in and willingness to learn AI-enabled tools (e.g., ChatGPT or similar technologies).

Qualifications

• Curiosity: Strong desire to learn how systems, events, and partner-support workflows operate.
• Initiative: Proactively resolve routine needs and identify opportunities for improvement.
• Reliability: Consistently produce accurate, high-quality work and follow through on responsibilities.
• Organization: Effectively manage tasks, timelines, and detailed information.
• Adaptability: Respond well to changing priorities and new challenges.
• Collaboration: Work effectively as part of a team.
• Growth mindset: Open to feedback and actively seek improvement opportunities.
• Resourcefulness: Investigate questions, use available information, and find solutions independently.
• Commitment to embracing a continual learning environment.

Anticipated starting salary: $47,500 per year.

This opening is not eligible for visa sponsorship.