Associate, Membership Operations & Communications
GovExec
Washington DC-Baltimore Area0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- Customer serviceOnboardingBusiness analysisStakeholder managementSalesExcel
- Nice to have
- Operations
- Work
- On-site in Washington DC-Baltimore Area
- Pay
- Not stated by the employer.
- Skill demand
- Customer service29%Stakeholder management6%of 17 similar entry-level jobs posted in the US this week
- Listed
- Oct 28, 2026 · still open
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About the Role
The Associate, Membership Operations & Communications is a full-time remote role responsible for supporting membership services, communications, and operational processes that enhance the experience of GovExec’s member community.
Key Responsibilities
- Manage day-to-day membership inquiries and deliver responsive customer service.
- Ensure accurate member data and records.
- Coordinate membership onboarding and renewal activities.
- Support outreach campaigns.
- Assist in drafting clear communications across email and other channels.
- Collaborate with internal teams to resolve member issues, track trends, and identify opportunities to improve membership engagement and retention.
- Support reporting, documentation, and process improvements that strengthen membership operations.
Qualifications
- Strong Communication skills, including clear writing, professional email etiquette, and the ability to communicate effectively with internal and external stakeholders.
- Demonstrated Customer Service skills, with experience responding to inquiries, resolving issues, and maintaining a member- or client-focused mindset.
- Solid Analytical Skills to interpret membership data, track trends, and support reporting and process improvement efforts.
- Familiarity with Sales and Training activities, such as supporting membership renewals, cross-functional initiatives, and educating members on benefits and platform features.
- Comfort working in a remote, hybrid environment with strong time management, organizational skills, and attention to detail.
- Proficiency with CRM or membership management systems, and standard office productivity tools (e.g., spreadsheets, presentation software).
- Prior experience in membership services, customer success, operations, or communications is preferred.
- Associate or bachelor’s degree in a relevant field (such as Communications, Business, Public Administration, or related discipline) or equivalent experience.