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Guest Service Associate
The Lounge Hotel
Bengaluru North, Karnataka, IndiaFresher1h agovia LinkedIn
Job Title: Guest Service Associate
Company: The Lounge Hotel
Location: Kalasipalya, Bengaluru, Karnataka, India
Job Type: Full-time
Work Mode: On-site
Department: Front Office
About the Role
The Lounge Hotel is looking for a friendly, professional, and customer-oriented Front Desk Receptionist / Guest Service Associate to join our team in Bengaluru.
Key Responsibilities
- Welcome guests and assist with check-in and check-out procedures.
- Handle room reservations, bookings, and room assignments.
- Answer phone calls and respond to guest inquiries.
- Maintain guest records and update information in the hotel management system.
- Handle billing, payments, and cash transactions accurately.
- Coordinate with housekeeping and other departments.
- Assist guests with their requests and resolve complaints professionally.
- Maintain proper records and keep the front desk organized.
- Follow hotel policies and service standards.
Requirements & Tech Stack
- English and Hindi communication skills are mandatory.
- Basic computer knowledge is required.
- Basic typing skills and accurate data entry are essential.
- Must be comfortable operating a computer and learning hotel software.
- Good communication and customer service skills.
- Must be willing to work flexible shifts, including weekends and holidays.
Qualifications
- Previous experience in hotel reception, front office, or customer service is preferred.
- Freshers with good communication and computer skills can also apply.