Field Service Representative (Gas Turbine)

About the Role

Installs, maintains, and troubleshoots equipment at customer locations. Responsibilities include on-site preventive maintenance, inspection service, call-out services, and commissioning activities on turbomachinery and package systems.

Key Responsibilities

• Use a variety of test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers' specifications.
• Use hand tools, gauges, and instruments to analyze, repair, or replace faulty parts.
• Utilize digital tools and systems.
• Check for common causes of trouble, such as dirty or defective components, and clean and lubricate equipment as needed.
• Perform routine installations and make adjustments to equipment as appropriate.

Requirements & Tech Stack

• Service Excellence: Meeting or exceeding customer needs and expectations, resolving common customer problems, responding to unexpected customer requests with urgency, providing direct service, and documenting customer complaints.
• Initiative: Being proactive, seeking out work, and driving to accomplish goals.
• Problem Solving: Applying knowledge of approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.
• Mechanical Maintenance - Power Supply: Conducting preventive maintenance and repairs or replacements on faulty mechanical parts in power plants; installing and maintaining basic mechanical components and equipment; generating maintenance reports; performing mechanical testing activities.
• Mechanical Maintenance (Oil and Gas): Understanding mechanical equipment, preventive maintenance, and repairing or replacing faulty mechanical parts used in hydrocarbon exploration, production, or refining; explaining common mechanical problems and solutions; working with equipment providers/vendors.
• Safety (Oil and Gas): Promoting workplace safety, performing safety inspections, discussing safety responsibilities, assessing and reporting safety hazards, and ensuring compliance with safety policies and regulations.
• Programmable Logic Controller (PLC): Basic understanding of PLC concepts, features, applications, and considerations.
• Troubleshooting Technical Problems: Documenting common hardware, software, and communication problems and resolutions; troubleshooting typical technical problems in a specific area; using vendor-specific diagnostic guides and tools; adhering to standard troubleshooting procedures.

Qualifications

• Degree or equivalent experience desired.
• Permanently based in Mumbai, India.
• Domestic relocation support is not provided; relocation arrangements and expenses are the candidate's responsibility.