Project Coordinator, Product Solutions

About the Role

The Project Coordinator (PC) plays a crucial role in planning, tracking, and progressing projects through the Access Genius delivery process. This position ensures the consistent tracking, measurement, and on-time delivery of client projects and requests, while maintaining an in-depth understanding of the Access Genius delivery process, templated workflows, and cross-client adherence to standards. The PC will also be responsible for project plan maintenance for select clients.

Key Responsibilities

• Assist the Delivery Enablement Team to maintain the project management platform, including:
• Creating new accounts.
• Managing and maintaining workspaces.
• Adding new team members for assigned accounts.
• Maintaining project templates.
• Assist in developing and maintaining internal project management documentation and training.
• Orchestrate day-to-day activities on assigned accounts, including preparation of:
• Project timelines.
• Internal status reports.
• Daily hot sheets.
• End-of-day lists.
• Various other project management and tracking reports.
• Prioritize and manage multiple jobs with strong attention to detail.
• Ensure internal teams adhere to the organization’s systems and procedures for executing deliverables and project meta data.
• Ensure completeness and accuracy of project meta data leveraged for KPIs.
• Display a team approach and ensure communication between business units, anticipating problems and offering possible solutions.
• Educate team members when questions arise on company or client process.
• Flag team members not complying with process and course correct as needed.
• Troubleshoot process or system related questions with internal team members.
• Assist the Business Operations team to maintain the Wrike platform.
• Assist in providing client deliverable risk management recommendations to prioritize deliverables.
• Prepare correspondence and reports accurately and within given time constraints.
• Assist in process development/refinement as needed.

Requirements & Tech Stack

• Proven working experience in program and project management and knowledge of the field's key concepts, practices, and procedures.
• Strong working knowledge of a project management system.
• Management experience directing Agile and Waterfall project teams.
• High level of organizational skills, including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Preferred: Working experience with Project Management Systems - Remote Precision.

Qualifications

• Bachelor's Degree in an appropriate field of study (e.g., Business/Health Management, Engineering).
• 0 - 3 years’ experience.
• Excellent written and verbal communication skills.