Project Coordinator, Product Solutions

About the Role

The Project Coordinator (PC) works in conjunction with internal teams to plan, track, and progress projects through the Access Genius delivery process. The PC is responsible for ensuring the consistent tracking, measurement, and on-time delivery of ongoing client projects and incoming client requests. This individual is responsible for maintaining an in-depth understanding of the Access Genius delivery process to maintain templated workflows and oversee cross-client adherence to standards. The PC will be responsible for project plan maintenance for select clients.

Key Responsibilities

• Assist the Delivery Enablement Team to maintain the project management platform. Tasks include creating new accounts, managing and maintaining workspaces, adding new team members for assigned accounts in project management software, and maintaining project templates.
• Assist in developing and maintaining internal project management documentation and training.
• Orchestrate day-to-day activities on assigned accounts – preparation of project timelines, internal status reports, daily hot sheets, end-of-day lists, and various other project management and tracking reports.
• Prioritize and manage multiple jobs with strong attention to detail.
• Ensure internal team adheres to the organization’s systems and procedures for executing deliverables and project metadata leveraged for KPIs is complete and accurate.
• Display a team approach and ensure communication between business units – anticipating problems and offering possible solutions.
• Educate team members when questions arise on company or client process.
• Flag team members who are not complying with process and course correct as needed.
• Troubleshoot process or system related questions with internal team members.
• Assist the Business Operations team to maintain the Wrike platform.
• Assist in providing client deliverable risk management recommendations to prioritize deliverables.
• Prepare correspondence and reports accurately and within given time constraints.
• Assist in process development/refinement as needed.

Requirements & Tech Stack

• Proven working experience in program and project management and knowledge of the field's key concepts, practices, and procedures.
• Strong working knowledge of a project management system.
• Management experience directing Agile and Waterfall project teams.
• Strong working knowledge of Microsoft Office.
• Working experience with Project Management Systems.
• Working experience with Wrike platform (preferred).

Qualifications

• Bachelor's Degree in an appropriate field of study (e.g., Business/Health Management, Engineering).
• 0 - 3 years' experience.
• Excellent written and verbal communication skills.
• High level of organizational skills including attention to detail and multitasking skills.
• Candidates must be legally authorized to work in the country of employment without employer sponsorship.