Customer Service Associate

About the Role

The Customer Service Associate is a full-time, on-site role based in Tamil Nadu, India, responsible for delivering high-quality service to guests and customers across Sterling’s hospitality operations.

Key Responsibilities

• Respond to guest inquiries via phone, email, and in person.
• Provide information about resort services and amenities.
• Resolve issues promptly to ensure a positive experience.
• Handle check-in and check-out queries.
• Coordinate with internal departments to address guest requests.
• Document interactions in line with company standards.
• Promote guest feedback.
• Maintain professional communication and phone etiquette.
• Support continuous improvements in customer experience.
• Work closely with supervisors and cross-functional teams to uphold service excellence and brand values.

Qualifications

• Strong Customer Service and Customer Support skills.
• Focus on Customer Satisfaction and Customer Experience.
• Professional Phone Etiquette and clear communication skills.
• Strong interpersonal skills, empathy, and a customer-centric mindset.
• Ability to work in a fast-paced hospitality environment, including weekends and holidays as required.
• Basic computer literacy and familiarity with reservation or CRM systems is beneficial.
• Previous experience in hospitality, front office, or customer-facing roles is an advantage.
• Diploma or degree in hospitality management, business, or a related field is preferred but not mandatory.