Desktop Support Engineer

About the Role

The Desktop Support Engineer is a full-time, on-site role based in Gurugram. This role is responsible for installing, configuring, and maintaining desktop computers and related hardware, including peripherals such as printers and scanners.

Key Responsibilities

• Installing, configuring, and maintaining desktop computers and related hardware.
• Diagnosing and resolving technical issues.
• Providing end-user support.
• Handling hardware and software troubleshooting.
• Ensuring systems remain secure and up to date.
• Responding to support tickets.
• Documenting solutions.
• Escalating complex issues when necessary.
• Working closely with IT and operations teams to maintain a stable and reliable computing environment.

Requirements & Tech Stack

• Strong skills in desktop computers and computer hardware, including installation, configuration, and maintenance.
• Skills in technical support and troubleshooting to diagnose and resolve user issues efficiently.
• Skills in printer support and peripheral device management.
• Relevant skills in operating systems (Windows, macOS or Linux), basic networking, and security best practices are beneficial.

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
• Strong communication skills.
• Customer service orientation.
• Ability to work on-site in Gurugram as part of a collaborative team.