Sales Operations Coordinator

About the Role

We are seeking a highly organized, proactive Sales Operations Coordinator to support our USA Beauty & Personal Care commercial team. This role will serve as a key partner to the sales organization by providing the coordination, structure, and operational support needed to keep a fast-moving commercial team running effectively. The Sales Operations Coordinator will play an active role in managing inbound opportunities, coordinating quotation workflows, maintaining CRM and pipeline integrity, supporting post-quote execution, and improving internal processes. The primary focus is providing exceptional support to both the sales team and our clients.

Key Responsibilities

• Sales and Client Support
• Manage and triage inbound client inquiries, ensuring timely qualification and routing to the appropriate sales team member.
• Support a responsive, professional, and high-quality experience for clients and internal stakeholders.
• Maintain visibility of incoming opportunities and support effective follow-up throughout the opportunity lifecycle.
• Serve as a key coordination point between clients, sales representatives, operations, laboratory teams, clinic operations, and finance.
• Help resolve questions, identify appropriate next steps, and escalate issues when needed.
• Quotation and Post-Quote Coordination
• Coordinate the preparation and submission of client quotations in partnership with sales, technical, and operational teams.
• Track quotation progress and follow up with stakeholders to support timely delivery.
• Maintain organized records of quotations, proposals, and supporting commercial documents.
• Following signed quotations, coordinate activities that support a smooth transition from commercial agreement to study initiation.
• Help facilitate purchase order, invoicing, study scheduling, and sample-shipment coordination.
• CRM, Systems, and Operational Tracking
• Maintain accurate and complete client, opportunity, communication, and project records in the CRM system; Salesforce experience is preferred.
• Support strong pipeline data quality to improve commercial visibility, reporting, and forecasting.
• Build and maintain practical trackers, spreadsheets, dashboards, and operational KPIs that help the team stay organized and informed.
• Use Excel, CRM tools, and other systems to maintain clear visibility of opportunities, quotations, project activity, and client needs.
• Help identify inconsistencies, gaps, and follow-up requirements in commercial data and workflows.
• Process Improvement and Cross-Functional Coordination
• Identify opportunities to improve commercial processes, workflows, and internal communication.
• Help introduce practical tools and documentation that improve consistency, transparency, and responsiveness.
• Support onboarding and training for new team members on commercial systems, CRM usage, and sales support processes.
• Contribute to special projects and evolving operational needs across the commercial organization.
• Occasional quarterly travel may be offered, but is not required.

Requirements & Tech Stack

• CRM systems (experience with Salesforce preferred)
• Advanced Excel skills and strong comfort creating and maintaining spreadsheets, databases, trackers, and operational tools.
• Experience with Power BI or similar reporting tools is a plus.
• Hourly Rate: $26-$29

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field preferred, but not required.
• Previous experience in business operations, customer service, sales support, administrative coordination, or a related role. Early-career experience and internships will be considered.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Experience in a life sciences, CRO, testing, beauty and personal care, or related environment is preferred.
• Experience working with global, remote, or cross-functional teams, including comfort collaborating across time zones and in virtual meetings.