HPC/AI Systems Service Process Improvement Engineer Intern

About the Role

This role is designed as an 'Onsite' internship, primarily working from an HPE partner/customer office.

Key Responsibilities

• Work closely with Site Team and ATA (Americas Tech Advisor) to review and execute CI (Continuous Improvement) process creation and modification in the following areas:
• Case Mgmt
• Site Process Alignment
• Documented Processes
• Process Gaps
• Contracts
• Revenue
• KPIs/Metrics
• Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack.
• Occasionally assist with hands-on hardware and system installation activities.
• Review tickets for hardware actions needed and claim for action.
• Interact with ticket system to document actions taken and pass ticket to the next step.
• Complete training on specialized compute hardware, network, and storage components.
• Read system documentation and diagrams to identify specified components within a system.
• Operate hand tools and low-power tools (e.g., battery power screwdriver).
• Select proper tools and maintain tools in an organized way on site.
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person.
• Occasionally operate a pallet jack to move inventory within the site (for equipment with no operator’s license required).
• Interface with the parts inventory manager if applicable.
• Support senior team members on assigned technical projects.
• Help identify and troubleshoot technical issues, providing support and suggesting solutions.
• Participate in team activities by attending meetings, learning about project methodologies, and collaborating effectively.
• Actively engage in learning about new technologies and methodologies relevant to work.
• Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.

Requirements & Tech Stack

• Currently pursuing a Bachelor's degree in Industrial, Manufacturing, or a related technical field.
• Familiarity with the utilization of AI (CoPilot and GitHub) for process automation.

Qualifications

• Strong interest in high-tech HPC and a passion for learning.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Time management skills and working with strict deadlines.
• A collaborative, solution-focused mindset, and overall sense of urgency.