SRE Systems Engineer (TS/SCI Clearance)

About the Role

Join the Site Reliability Engineering (SRE) team to keep Salesforce cloud services available for customers around the clock. You will help build resilient systems that millions of customers depend on daily, with Agentforce woven into every layer of the platform. This role is based in Herndon, VA and requires an active TS/SCI with Polygraph clearance.

Key Responsibilities

• Monitor customer-facing services and respond to Severity 0 and Severity 1 incidents.
• Lead technical reviews and contribute to root cause analyses.
• Automate the detection and resolution of recurring production issues.
• Contribute to compliance, resiliency, and self-healing initiatives, including destructive testing and resiliency drills.
• Partner with and mentor teammates to stay current on industry technology and drive team development.

Requirements & Tech Stack

• Experience in enterprise-scale internet service engineering or support.
• Hands-on experience using the command line on Unix variants, including Red Hat Enterprise Linux.
• Experience with Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• Experience with incident management in a 24/7 environment.
• Scripting in Python, Go, or similar languages.
• Experience provisioning and operating Amazon Web Services (AWS) infrastructure.
• This position requires a USA TS/SCI with Polygraph security access level.
• Candidates must be U.S. citizens (U.S. born or naturalized) who do not hold dual citizenship and agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Qualifications (Even Better If)

• Solid understanding of IT Infrastructure Library (ITIL) service operations.
• Experience with configuration management tools such as Chef or Puppet.
• Experience with pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• Hands-on experience supporting and managing Kubernetes-based applications and services.
• Certifications in Linux+, Red Hat, or AWS.
• Familiarity with Agile processes and DevOps practices.