Intake Coordinator

About the Role

Nexus Family Healing is hiring an Intake Coordinator for the Southeast Regional Crisis Center (SERCC) in Rochester, MN. This full-time position is for individuals passionate about mission-driven work, aligning communities and regional partners to provide care for individuals experiencing mental health crises across southeast Minnesota.

Pay, Location, Schedule

• $21-23 per hour
• On-site in Rochester, MN
• Full time, 40 hours per week
• Up to a $400 bi-weekly commute stipend for employees driving 45+ miles one way
• Monday - Friday 10am-6pm

Key Responsibilities

Client Intake & Scheduling

• Manage client intake, referrals, and appointment scheduling in the EHR system.
• Ensure timely assignment of credentialed therapists and accurate client data entry.
• Coordinate insurance authorizations and handle medical record requests.
• Support clinicians with scheduling, documentation, and discharge processes.

Office Administration

• Provide professional front desk support, greet clients and visitors, and process payments.
• Open office and perform daily administrative tasks.
• Maintain internal and external communications, reports, and meeting schedules.

Compliance & Team Support

• Route calls and messages appropriately; escalate concerns as needed.
• Assist therapists and directors with scheduling and client information.
• Adhere to HIPAA, Medicaid, and company policies; maintain confidentiality.
• Stay current on required trainings and contribute to a collaborative team environment.

Requirements & Tech Stack

Required Education and Licensure

• High School Diploma or equivalent.
• Demonstrated experience in a mental health or healthcare office or equivalent.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements.
• Must successfully pass a DHS background check.

Preferred Education and Experience

• Associates Degree in Business, Office or Medical or Health Administration; or other Healthcare related field.
• Two (2)+ years' experience in a mental health office or medical office administration, with mental health/medical billing or in similar experience.
• Electronic health record and healthcare billing experience in lieu of Associates degree considered.
• Bilingual Spanish or Somali speaking is a strong asset.