Sales Associate (Bilingual in Spanish)

About This Role

Full Time Sales Associate responsible for promoting and processing all products and services offered by Ria to ensure excellent customer experience. This role includes administrative and office support functions, serving customers, internal departments, other branches, and stores. The Sales Associate will also be responsible for communicating key information to senior staff and assisting with various assigned tasks. The goal is to contribute to meeting or exceeding the monthly performance targets established by management.

Key Responsibilities

• Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter the customer’s information on our systems.
• Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
• Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team.
• Keep up to date with Ria’s products, services and policies.
• Balance the cash register and prepare cash for bank deposit.
• Prepare daily transactions record.
• Perform other duties as assigned or requested by your colleagues and superiors.

Requirements & Tech Stack

• Has a passion for customer service, and experience engaging customers in Spanish and English.
• Excellent communication skills, both verbal and written.
• Some computer experience using MS Word and Excel, phone, and other office equipment.
• Able to work in a team environment, as well as independently.
• The ability to work a flexible schedule (e.g., weekends, holidays, extended working hours) and regular attendance are essential.
• Ability to learn quickly and follow instructions.
• Ability to work in a fast-paced environment.
• Highly organized with attention to detail.
• Strong customer service skills.
• Customer service experience face to face (Preferable but not required).
• Experience handling cash, balancing a register (Highly preferable but not required).

Working Conditions and Physical Demands

• Sedentary work in an office environment
• Ability to lift up to 15 pounds
• Manual skills are required to operate computers and phones
• Frequent face to face interaction with customers
• Individuals may need to sit, stand or bend as needed
• May perform work for extended periods of time as a solo team member

Qualifications

• Bilingual in Spanish

Perks & Benefits

• Medical, Dental & Vision Insurance
• 401K Plan with Match
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Tuition Assistance
• Growth Opportunities
• Commission program