Quality Support Analyst

About the Role

As a Quality Support Analyst, you'll be part of a dynamic Program Management Office (PMO) supporting a geographically dispersed team. You'll provide quality support and reporting to help a defense customer achieve their goals and improve warfighter readiness.

Key Responsibilities

• Provide quality support and reporting.
• Collect and compile inputs for and prepare monthly status reports.
• Format and perform quality checks on reports.
• Collect and consolidate inputs for regular program management reviews and executive-level briefings.
• Assist with submitting deliverables.
• Gather performance feedback.
• Support the collection and analysis of performance metrics.
• Contribute to a program management plan, standard operating procedures (SOPs), and guides.
• Document lessons learned.
• Implement quality management processes and tools.
• Identify and recommend ways to improve efficiency and streamline operations.

Requirements & Tech Stack

• Microsoft Word and PowerPoint templates
• Secret clearance (ability to obtain)
• Bachelor's degree

Qualifications

• Experience with the Department of Defense (DoD), Intelligence Community (IC) organizations, customers, or FEDSIM programs.
• Experience gathering and compiling qualitative and quantitative inputs and organizing them in prescribed Microsoft Word and PowerPoint templates.
• Experience with detailed formatting and reviewing products to identify and correct grammar, spelling, and punctuation.
• Experience developing and using trackers to monitor status of products and tasks.
• Experience capturing, tracking, analyzing, and documenting quality performance data.
• Experience documenting quality processes and procedures and identifying areas for improvement.
• Ability to perform tasks that require strict attention to detail.
• Ability to perform effective time and task management.
• Ability to perform quality control and quality assurance reviews of documents against requirements.

Nice to Have

• Ability to identify process improvements and recommend solutions.
• Ability to communicate effectively in verbal and written form with multiple stakeholders.
• Ability to establish and maintain effective working relationships.
• Possession of excellent organizational and task management skills.