Infra Tech Support Practitioner

About the Role

• Discover the opportunity to make a meaningful impact through collaboration and problem-solving.
• Perform independently and become a subject matter expert while actively contributing to discussions and offering solutions to work-related challenges.
• Embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment.
• Ensure production systems are available and operating according to defined service level agreements.

Key Responsibilities

• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in a relevant field of studies.

Bonus Points

• Intermediate problem-solving skills.
• Intermediate communication skills.
• Beginner analytical thinking.
• Beginner customer service orientation.
• Beginner time management.