Inside Sales Representative

About the Role

Lenskart Solutions Pvt Ltd is a fast-growing eyewear company focused on delivering high-quality products and exceptional customer experiences through digital and remote channels. This full-time remote Inside Sales Representative role focuses on engaging potential and existing customers to drive sales and enhance overall customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls.
• Understand customer needs.
• Recommend suitable eyewear products and services.
• Close sales in alignment with company goals.
• Follow up on leads.
• Update customer information in the CRM system.
• Coordinate with internal teams to resolve issues.
• Maintain accurate records of interactions and outcomes.
• Meet defined performance targets.
• Follow standardized processes.
• Provide clear, courteous, and professional communication.

Requirements & Tech Stack

• Comfort with phone- and online-based selling.
• Comfort using CRM or sales software and basic computer tools for remote work.

Qualifications

• Strong Inside Sales skills.
• Customer Service and Customer Satisfaction skills.
• Lead Generation skills.
• Account Management skills.
• Strong verbal and written communication skills and the ability to explain products clearly.
• Ability to work independently, manage time effectively, and meet sales targets in a remote setting.
• Prior experience in telesales, inside sales, or customer support is preferred.
• A relevant diploma or bachelor’s degree is beneficial.