Air Operations Agent I

About the Role

The Air Operations Agent I is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.

Key Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating.
• Prepare profitable quotations accurately.
• Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
• Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Manage all aspects of tracking shipments to ensure shipments are moving as scheduled and update the system immediately upon verification.
• Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• A team player who works well with others.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy.
• Growth mindset – passionate about your craft, always looking for ways to improve yourself and the company, open to change.
• Customer service focus – building relationships is a part of the culture.
• High school diploma or equivalent.
• 0-2 Years Freight Forwarding experience preferred.
• Basic math & geography skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Basic knowledge of CargoWise preferred.
• Basic knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Basic knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read, analyze, and interpret verbal and written requests/directions.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment.