Customer Account Representative

About the Role

Apex CLT Corp is seeking a personable and results-driven Customer Account Representative to develop customer relationships, understand client needs, and introduce suitable products and services. This role is ideal for someone who enjoys face-to-face communication, building trust, and identifying opportunities to grow customer accounts.

Key Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Meet with customers to understand their needs, preferences, and purchasing goals.
• Present relevant products and services and explain their value.
• Recommend solutions that align with customer requirements.
• Identify opportunities to expand customer accounts and generate new business.
• Address customer questions and concerns with professionalism.
• Conduct follow-ups to maintain engagement and support customer satisfaction.
• Track account progress and communicate relevant customer feedback to the team.
• Contribute to individual performance objectives and team sales targets.

Requirements & Tech Stack

Previous sales or customer account experience is an advantage but not required; training is provided.

Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Confidence building relationships with different types of customers.
• Customer-focused mindset with an interest in sales and account development.
• Ability to understand customer needs and present suitable solutions.
• Strong organization and follow-through.