Caller

About the Role

This is a full-time, on-site Caller role based in Lucknow.

Key Responsibilities

• Handle outbound and inbound calls to inform customers about services.
• Clarify customer queries.
• Record accurate information in internal systems.
• Follow call scripts where appropriate.
• Update customer records.
• Escalate complex issues to senior staff or supervisors.
• Meet call targets.
• Maintain a polite and professional tone.
• Provide clear, concise information to customers.
• Collaborate with team members to share feedback from calls.
• Support overall service improvement.

Qualifications

• Strong verbal communication skills, with clear pronunciation and active listening abilities.
• Customer service orientation, including patience, empathy, and the ability to handle objections or complaints professionally.
• Basic computer proficiency, including data entry, use of call management software, and accurate documentation of interactions.
• Time management skills.
• Reliability in attendance.
• Capacity to work in a fast-paced, target-driven environment.
• Prior experience in telecalling or customer support roles in Solar Industry.