Field Engineer

About the Role

The Field Engineer supports customers, internal sales teams, and service partners by providing practical technical expertise to strengthen product adoption and long-term account growth. This role focuses on evaluating fluid system applications, recommending effective solutions, and helping customers improve reliability and performance. The position also partners with cross-functional teams to advance custom solution opportunities and contribute technical insight to strategic initiatives.

Key Responsibilities

• Build demand for priority products and service offerings by aligning technical recommendations with customer application needs.
• Serve as a technical resource for installed systems, including issue review, return support, troubleshooting guidance, and field-based problem resolution.
• Assess customer fluid systems, identify performance or efficiency gaps, and document findings with solution-focused recommendations.
• Support customers with engineering-related assistance such as maintenance guidance, system adjustments, and application troubleshooting.
• Create and deliver tailored technical presentations that address customer challenges and demonstrate the value of proposed solutions.
• Partner with sales and customers to identify custom fabrication opportunities, including development of drawings, quotes, and P& ID documentation.
• Recommend appropriate products for specific operating environments and application requirements.
• Provide technical training and application support to internal teams and customers on product use and best practices.
• Work closely with peer engineers and business partners to share knowledge, refine solutions, and support broader marketing or operational initiatives.

Requirements & Tech Stack

• Bachelor’s Degree in Engineering or equivalent technical degree program/industry experience.
• Complete Field Engineering Base Training Requirements per Swagelok SI-00820 Field Engineering Program.
• Ability to interpret and understand customer applications to develop P& ID and fluid schematics.
• Skills to solve complex problems and complete projects using problem solving methods to make sound engineering decisions.
• Ability to identify and assess new opportunities for the SSC, and work with customers as part of the sales or services process.
• Clear and effective communication skills.
• Good presentation skills.
• Proficient in Microsoft business applications (Word, Excel, PowerPoint, Visio, and Outlook) and use of various technical calculation software.
• Familiar with current engineering drawing platforms (SolidWorks, AutoCAD).

Benefits

• Medical
• Vision
• Dental
• 401K
• PTO