Product Management Intern

Key Responsibilities

• Training and Enablement:
• Create training materials, user guides, onboarding resources, and release communications.
• Support training sessions, product demonstrations, and office hours.
• Help field users understand reports, navigate new features, and interpret metrics.
• User Support and Discovery:
• Serve as a first point of contact for field questions, feedback, and support requests.
• Interview users and gather feedback to understand their needs and pain points.
• Write clear business requirements and user stories.
• Track enhancement requests, reported issues, and frequently asked questions.
• Product Delivery:
• Help manage and prioritize the backlog and coordinate with stakeholders.
• Test new features and help prepare releases for launch.
• Monitor product adoption, define success metrics, and recommend ways to improve engagement.
• AI in Product Work:
• Use AI tools such as Microsoft Copilot daily to draft documentation, summarize user feedback, and analyze trends in support requests.
• Explore AI features in Power BI, such as Copilot and natural-language Q&A, and evaluate how they could help field users.
• Help prototype AI-assisted experiences, such as a support assistant for common report questions.

Requirements & Tech Stack

• Currently enrolled in school, or enrolled within the past 12 months.
• Studying Information Systems, Business, Data Analytics, Communications, or a related field.
• Clear written and verbal communication, including the ability to explain technical topics to non-technical users.
• Strong organization and follow-through when managing multiple requests and deadlines.
• Curiosity about data and comfort learning new tools quickly.
• A service-oriented approach to supporting users.

Preferred Qualifications

• Interest in a product management career.
• Familiarity with Power BI or other reporting and dashboard tools.
• Hands-on experience using AI tools (e.g., Copilot, ChatGPT, Claude) for writing, research, or analysis.
• Experience creating training content, documentation, or how-to guides.
• Exposure to agile practices or backlog tools (e.g., Azure DevOps, Jira, Microsoft Planner).
• Experience with software testing or quality assurance.
• Familiarity with Seminaries & Institutes programs.