Customer Support Representative
Kaleva
Delhi, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · 12th pass
- Must know
- Social mediaCRMSales
- Nice to have
- Customer service
- Work
- On-site in Delhi
- Pay
- Not stated by the employer.
- Skill demand
- Customer service75%CRM16%Sales14%Social media2%of 115 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About Kaleva
Kaleva is a fourth-generation heritage brand of Indian sweets and namkeen, founded in 1983 and rooted in the halwai traditions of Bikaner, Rajasthan. For over four decades, recipes have been made in small batches with pure ingredients and techniques handed down through the family.
About the Role
For many customers, you'll be their first conversation with Kaleva. We're looking for someone who treats every inquiry with the courtesy and attention our name stands for.
Key Responsibilities
- Respond promptly to all online inquiries on WhatsApp, Instagram DMs, website chat, email, and phone.
- Follow up on every inquiry until it is closed: orders, bulk/corporate requests, complaints, and delivery issues.
- Log inquiries and follow-ups in a tracker or CRM, and share a daily summary.
- Coordinate with outlets, production, and dispatch on order status and issues.
- Handle complaints politely and escalate quality or delivery problems quickly.
- Pass bulk and corporate gifting leads to the sales team with full details.
Qualifications
- 12th pass minimum; graduate preferred.
- 1–2 years in customer support, tele-calling, or e-commerce support (freshers with strong communication can apply).
- Fluent Hindi, workable English (written and spoken).
- Comfortable with WhatsApp Business, Instagram, Google Sheets, and email.
- Organized, persistent on follow-ups, calm with upset customers.
- Availability on weekends and festive peaks (Diwali, Raksha Bandhan, etc.).