Customer Support Executive

About the Role

• Full-time, on-site position in Noida.
• Handle customer inquiries via phone, email, chat, and online support channels, ensuring timely and accurate responses.

Key Responsibilities

• Resolve service and technical issues.
• Guide clients on platform features.
• Assist travel professionals in using TraviYo’s solutions effectively.
• Document customer interactions.
• Follow up on open cases.
• Monitor customer satisfaction levels.
• Escalate complex issues to relevant internal teams.
• Collaborate with product and operations teams to share feedback and contribute to process improvements.
• Support a high-quality customer experience.

Requirements & Tech Stack

• Customer Support and Customer Service skills.
• Clear communication and problem-solving abilities.
• Customer Satisfaction experience: handling feedback, managing expectations, building long-term relationships.
• Online Support capabilities: responding through chat, email, and web-based tools.
• Technical Support skills: understanding software platforms, troubleshooting basic issues, guiding users step-by-step.
• Strong interpersonal skills, active listening, and a customer-centric mindset.
• Comfort using CRM systems, ticketing tools, and common office software.
• Ability to work on-site in Noida.
• Ability to manage multiple tasks and maintain accuracy under time constraints.
• Relevant experience in customer-facing roles.
• Experience in travel or SaaS industries is an advantage.

Qualifications

• Minimum educational qualification: diploma or bachelor’s degree in any field.
• Training in support or communication will be beneficial.