Customer Support Specialist
Hike Education
Gurugram, Haryana, IndiaFresher4m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceLead generation
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%Lead generation5%of 150 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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Key Responsibilities
- Completing end-to-end targets.
- Conducting outbound calls (minimum 100-150 calls per day).
- Fetching out references.
- Achieving 2 hours of connected call duration by the end of the day.
- Resolving student help/issues over calls.
- Handling grievances and queries related to academics and curriculum.
- Taking feedback from students.
- Managing student escalations and cancellations, working towards retention.
- Providing accurate, valid, and complete information using the appropriate methods/tools.
- Handling student complaints, providing suitable solutions and alternatives within the time limits, and following up to ensure resolution.