Associate, Client Services

About the Role

The Associate, Client Services supports the execution of integrated client programs across pharmaceutical, biotechnology, and life sciences clients. This role helps coordinate work across multiple disciplines and supports the delivery of omnichannel customer engagement initiatives designed to improve experiences and business outcomes.

Key Responsibilities

• Support integrated client programs across Media, Medical, Integrated Communications, Social, Analytics, CRM, and Strategy teams.
• Coordinate timelines, trackers, project plans, and client deliverables.
• Assist with meeting preparation, documentation, action items, and follow-up.
• Support project execution across omnichannel and customer engagement initiatives.
• Manage project documentation and workflow systems.
• Assist with quality control and delivery processes.
• Learn client businesses, brands, therapeutic areas, and customer journeys.
• Contribute to internal collaboration and cross-functional coordination.

Requirements & Tech Stack

• Bachelor's degree or equivalent experience.
• 0-2 years of agency, client service, marketing, communications, or project coordination experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities.
• Proficiency in Microsoft Office and collaboration tools.
• Interest in healthcare, pharmaceutical marketing, or customer engagement.
• Ability to work effectively within a team environment.

Qualifications

• Our values of Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" genuinely reflect how you work and collaborate.
• Highly organized and enjoy coordinating multiple moving pieces.
• Curious about customer engagement, healthcare marketing, and client services.
• Enjoy learning from others and contributing to team success.
• Take pride in delivering accurate, high-quality work.

Pay Range

$50,000 - $65,000 + overtime

Benefits & Perks

• Comprehensive benefit program and perks tailored to your region.
• Global offerings include free snacks, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future.
• Other perks include mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning.

Work Arrangement

• Real Chemistry's Real Hybrid and Regional Teams (Real HART) approach fosters collaboration, learning, innovation, and meaningful relationships while providing flexibility.
• Work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence.
• For employees located within a one-hour commute of a Real Chemistry office, in-person attendance is required two days per week (from office or client site).
• Employees in regions without a nearby office may work remotely and come together throughout the year.
• Flexibility needs can be discussed with recruiters and HR.