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Customer Service Representative
U.S. Department of Health and Human Services, Health Resources and Services Administration
New York, United StatesFresher53m agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceCRM
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%CRM15%of 27 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About the Role
This is a full-time, on-site Customer Service Representative role based in Brooklyn, NY. The role involves responding to inquiries from the public, health care providers, and partner organizations via phone, email, and other communication channels, ensuring accurate and timely information.
Key Responsibilities
- Resolve issues and document interactions.
- Escalate complex concerns to appropriate teams.
- Follow established procedures and policies.
- Maintain up-to-date knowledge of HRSA programs and services.
- Identify trends in customer feedback and suggest improvements.
- Collaborate with colleagues.
- Use customer relationship management (CRM) tools.
- Adhere to confidentiality and compliance standards.
Requirements & Tech Stack
- Ability to work on-site in Brooklyn, NY.
- Ability to collaborate with team members.
- Ability to manage multiple inquiries in a fast-paced environment.
- Experience using call center or customer relationship management (CRM) systems is beneficial.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support.
- Ability to foster positive outcomes through Customer Experience and Customer Satisfaction skills.
- Proficiency in working as effective Customer Service Representatives in public or health-related settings.
- Excellent written and verbal communication skills, with the ability to explain information clearly to diverse audiences.
- Strong problem-solving abilities.
- Attention to detail.
- Capacity to follow structured procedures and guidelines.
- High school diploma or equivalent required.
- Postsecondary education or prior experience in government, healthcare, or public service is a plus.