Customer Service Representative

Job Title: Customer Service Representative

About the Role

The Foundry is growing its NYC team and looking for outgoing, personable individuals who know how to make a great first impression. This is a face-to-face position built around conversation, customer experience, relationship building, and ensuring every interaction represents clients appropriately. You will work as part of an energetic team representing client campaigns throughout the New York market.

Key Responsibilities

• Engaging with customers face-to-face
• Creating positive, professional customer experiences
• Answering questions and communicating client information clearly
• Learning how to understand different customer needs
• Building rapport and developing strong customer relationships
• Supporting customer acquisition and campaign objectives
• Working alongside your team to achieve daily and weekly goals
• Developing your communication, confidence, and commercial awareness

Requirements & Tech Stack

• Personality matters: Naturally friendly, confident, and conversational.
• Comfortable approaching and speaking with new people.
• Good listeners as well as good talkers.
• Positive and professional, even when things get busy.
• Energetic and comfortable working in a social environment.
• Reliable and willing to take responsibility.
• Open to coaching, feedback, and learning new skills.
• Motivated by goals and personal improvement.

Qualifications

Previous customer-facing experience is welcome, but it doesn't have to come from a traditional customer service role. Experience in hospitality, restaurants, retail, or another people-focused environment is relevant.

This is a full-time, in-person position based in New York City.

Applicants must be legally authorized to work in the United States.