Customer Service Representative
DHL Supply Chain
Miami, FLFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- Product managementExcel
- Work
- On-site in Miami
- Pay
- Not stated by the employer.
- Skill demand
- Excel13%of 15 similar entry-level jobs posted in the US this week
- Listed
- Nov 5, 2026 · still open
Sign in free to see which of these skills your resume already shows.
Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information.
- Assist with order and product management.
- Perform other duties as assigned.
Requirements & Tech Stack
- Microsoft Excel experience
- Knowledge of dispatching
- Ability to work in a fast-paced environment
- Able to multitask
- Knowledge of WMS
- Bilingual (preferable)
- Be on your feet 50% of the day
Qualifications
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience (preferred)