Customer Service Representative
Phare Consulting Group
Miami, FLFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- SalesCustomer serviceSurveyingCRMHelp desk
- Work
- On-site in Miami
- Pay
- Not stated by the employer.
- Listed
- Nov 3, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The Customer Service Representative will answer client inquiries regarding sales data, interview schedules, and invoice details. This role involves working with project teams and the finance lead to ensure timely and accurate responses, preventing delays in client engagements. This is a full-time, remote position from anywhere in the United States.
First Months
- First month: Respond to client emails, calls, and chat messages, aiming for responses within a few hours, and log each request until closure.
- By month three: Distribute survey links, data request lists, and reminders to project teams. Address basic invoice and access inquiries independently. Maintain current client contact information in the CRM.
- By month six: Develop a short FAQ document for each project based on recurring client questions.
Key Responsibilities
- Answer client emails, calls, and chat messages.
- Log client requests until they are closed.
- Send survey links, data request lists, and reminders to project teams.
- Settle simple invoice and access questions.
- Keep client contacts current in the CRM.
- Create project-specific FAQs based on common client questions.
Requirements & Tech Stack
- Experience in customer service, a call center, or front desk work (internships count).
- Experience answering customer emails and calls as part of a job.
- Proficiency with Microsoft 365 or Google Workspace.
- Helpful: Experience with Zendesk, Freshdesk, HubSpot, or another help desk tool.
- Helpful: Experience with business clients rather than consumers.