Customer Service Representative
iPostal1
Miami, FLFresher16h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceCRM
- Work
- On-site in Miami
- Pay
- Not stated by the employer.
- Listed
- Nov 3, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
iPostal1 is seeking confident, upbeat, and personable Customer Service Representatives to support its growth in the Miami, Florida location. This is an in-office role. A two-week, paid training will be provided starting on Day 1.
Key Responsibilities
- Answer inbound calls from customers promptly and professionally.
- Identify and ascertain the type and level of assistance needed for customer inquiries, escalating when appropriate.
- Deliver information in a positive, conversational, and compassionate manner to foster client relationships.
- Manage customer expectations.
- Actively engage customers in online chat.
- Assist customer tickets from the queue, addressing general inquiries, product support, service recommendations, and basic sign-up issues across a diverse technology environment (phone/email/chat).
- Provide mail support to the Mail Center Manager, including mail sorting, digital uploading, and dispensing.
- Handle escalations, team supervision, analytics, and reporting, as assigned.
Requirements & Tech Stack
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Proficiency in navigating a CRM and/or multiple software applications
Qualifications
- Previous experience in a customer service-oriented role.