Customer Service Representative I

Key Responsibilities

• Deliver professional and courteous customer service while supporting customer-centric solutions and corporate initiatives.
• Respond to routine customer inquiries through phone, email, and other communication channels in accordance with established policies, procedures, and service standards.
• Process customer orders, quotes, and related transactions accurately and efficiently while meeting established service expectations.
• Build positive customer relationships through responsive communication, follow-up, and timely resolution of routine customer requests.
• Escalate complex customer inquiries, technical questions, or service concerns to appropriate internal resources when necessary.
• Collaborate with cross-functional teams including Credit, Planning, Shipping, Engineering, and Sales to support customer needs and order fulfillment activities.
• Assist customers with order status, product availability, shipment tracking, and other general account-related inquiries.
• Utilize product catalogs, internal systems, and eCommerce tools to provide accurate information and support customer requests.
• Maintain accurate customer records and documentation within company systems to ensure data integrity and effective communication.
• Support resolution of open orders, shipment issues, and customer concerns by coordinating with internal teams and providing timely updates to customers.
• Learn and apply product knowledge, company processes, systems, and customer service best practices to support daily responsibilities.
• Organize and prioritize workload to meet departmental goals, response time expectations, and service commitments.
• Participate in departmental training, team meetings, and continuous improvement initiatives.
• Demonstrate teamwork, accountability, professionalism, and a willingness to learn while contributing to a positive customer experience.

Requirements & Tech Stack

• Experience with phone, email, and other communication channels.
• Familiarity with product catalogs, internal systems, and eCommerce tools.
• Ability to maintain accurate customer records and documentation within company systems.

Qualifications

• Implied: Ability to learn and apply product knowledge, company processes, systems, and customer service best practices.
• Implied: Ability to organize and prioritize workload.