Specialist Partner Services

About the Role

Specialist in the PEA team is responsible for setting up and maintaining debited plans or participant fees, one-time fees, and ongoing fee/billing rules.

Key Responsibilities

• Completes processing steps as documented within standard operating procedures.
• Researches issues identified using the EASY system, working with case managers, relationship managers, and others as needed.
• Makes recommendations for corrective actions to resolve identified issues.
• Participates in ad hoc projects within the team as needed.
• Escalates all issues promptly and effectively to the supervisor.
• Delivers superior results quickly and efficiently, utilizing effective time management skills.

Requirements & Tech Stack

• EASY system
• Effective time management skills

Qualifications

• None explicitly stated.