Operations Executive internship

About the Role

Bragright Technologies is seeking an Operations Executive Intern to contribute to the smooth functioning of the Feelin's app. The role involves helping users get started and providing timely, empathetic support.

Key Responsibilities

• Assist users through chat, email, and calls by explaining app features, resolving common issues, and providing friendly support.
• Guide new users through onboarding, conduct basic outbound tele-calling when required, and record notes from user interactions.
• Explain community standards, safety expectations, privacy practices, and platform guidelines clearly.
• Identify and escalate user discomfort, policy violations, recurring concerns, and product issues to the relevant internal teams.
• Document frequently asked questions, user feedback, support cases, and operational insights.
• Keep users informed about important announcements, product updates, and new features while maintaining respectful communication.

Requirements & Tech Stack

• Strong spoken and written English communication skills.
• Fluency in at least one regional language such as Tamil, Kannada, Malayalam, or Telugu.
• A patient, empathetic, responsible, and proactive approach to user interactions.
• Ability to handle complaints calmly, exercise sound judgment, and pay close attention to detail.
• Basic familiarity with CRM tools, Excel, or common workplace software.
• Comfort speaking with users on calls when needed.
• Prior exposure to customer support, operations, tele-calling, or other customer-facing work is a plus.
• A personal laptop is required for this BYOD internship.
• A bachelor's degree is preferred but not mandatory.
• Willingness to learn quickly is important.

This is a 3-month, paid internship based in Bangalore.

The selected intern will receive a monthly stipend of ₹15,000.