Associate Consultant

About the Role

• To support the day-to-day operations of an Australian medical practice by managing patient calls, appointments, billing, medical documentation, and other administrative activities.
• Involves coordinating with the Australian practice and ensuring all tasks are completed accurately and on time.

Key Responsibilities

• Inbound and Outbound Calls
• Handle all incoming and outgoing calls for the medical practice.
• Answer patient calls professionally and provide information about appointments, clinic locations, and administrative procedures.
• Make outbound calls for appointment bookings, confirmations, reminders, cancellations, and rescheduling.
• Contact patients regarding referrals, missing information, payments, and follow-ups.
• Follow up on missed calls and ensure patient enquiries are addressed promptly.
• Escalate clinical questions, urgent concerns, and complaints to the doctor or appropriate contact.
• Maintain call records and ensure all required follow-ups are completed.
• Patient and Appointment Management
• Manage appointment bookings, confirmations, cancellations, and rescheduling.
• Check patient details and referral information before booking appointments.
• Follow up on pending referrals and missing documents.
• Maintain waiting lists and follow up on unconfirmed appointments.
• Provide patients with the correct appointment date, time, location, and relevant instructions.
• Billing and Payments
• Prepare and process invoices and claims as per the practice's procedures.
• Use the correct billing categories and fee schedules for Medicare, WorkCover, TAC, private patients, and other applicable funding arrangements.
• Monitor rejected claims and coordinate the resolution of billing issues.
• Follow up on outstanding invoices and payments.
• Maintain accurate billing records and payment trackers.
• Medical Letters and Documentation
• Prepare and send consultation letters and other medical correspondence as per the practice's procedures.
• Check patient details, GP details, attachments, and CC recipients before sending.
• Follow up with doctors for pending letters and approvals.
• Maintain accurate patient records and ensure documents are saved in the correct locations.
• Handle patient information confidentially and securely.
• Daily Clinic Administration
• Monitor emails, referrals, faxes, and electronic communication.