Operations Intern

Continental Hospitals

Key Responsibilities

• Oversee daily hospital operations including OPD, IPD, diagnostics, and support services.
• Coordinate with medical, nursing, and administrative teams for seamless workflow.
• Ensure adherence to hospital policies, NABH standards, and regulatory compliance.
• Monitor patient flow, admission and discharge processes.
• Handle patient queries, escalations, and ensure high patient satisfaction.
• Maintain and track operational reports, MIS, and KPIs.
• Assist in staff scheduling and resource allocation.
• Coordinate with vendors and ensure timely availability of supplies and services.
• Support billing, front office, and insurance coordination when required.
• Conduct regular audits and suggest process improvements.
• Ensure hygiene, safety, and quality standards across departments.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Problem-solving and decision-making ability.
• Good organizational and multitasking skills.
• Knowledge of hospital operations and healthcare processes.
• Proficiency in MS Office and hospital management systems.
• Ability to handle pressure and patient-centric situations.

Qualifications

• Bachelors degree in Hospital Administration / Healthcare Management / Business Administration.
• MBA (Hospital Administration/Healthcare) preferred.

Working Conditions: Rotational shifts (if required). Fast-paced hospital environment.