Supplier Performance Analyst Associate

About the Role

This position follows a hybrid work model requiring onsite presence four days per week. The Supplier Performance Analyst Associate plays an important role in managing product defects and recalls across the health system, partnering with suppliers and internal teams to investigate issues, coordinate resolutions, and help ensure products are handled safely and effectively.

Key Responsibilities

• Manage and coordinate product defect reports, including gathering information from internal stakeholders, documenting concerns, communicating with suppliers, and tracking supplier investigations through resolution.
• Support system-wide product recalls initiated by suppliers or the FDA, including gathering recall information and identifying where affected products are located.
• Partner with locations and operational teams to identify, remove, and return affected inventory, including verification of applicable product and lot information.
• Coordinate the physical handling, packaging, and return of recalled or defective products to suppliers with appropriate documentation.
• Work closely with Risk, Compliance, Supply Chain, suppliers, and other internal stakeholders to appropriately investigate and resolve product concerns.
• Coordinate supplier returns, RMAs, credits, and related follow-up activities.
• Maintain accurate documentation and tracking of product defects and recalls from initial notification through closure.
• Support required FDA reporting and recall response activities within applicable timelines.
• Monitor product defect and recall activity and provide reporting and analysis to appropriate stakeholders and leadership.
• Identify opportunities to improve product defect and recall processes, tracking, communication, and overall program effectiveness.

Requirements & Tech Stack

• Bachelor's Degree or equivalent preferably in Business, Finance, or Supply Chain.
• Experience with supply chain, problem-solving, and patient care.
• Ability to dig into problems, collaborate across teams, and see the direct impact of work.
• Experience in supplier coordination, investigation, regulatory process management, data tracking, and physical product handling.

Hybrid work model requires onsite presence four days per week.

Location: Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Shift: Day (Monday to Friday)

Weekly Scheduled Hours: 40 Hours of Work: 8 a.m. - 4:30 p.m.