Telesales Specialist

Eventures Unlimited India

About the Role

The Telesales Specialist is a full-time, on-site role based in the Mumbai Metropolitan Region. This position involves making outbound and handling inbound calls to introduce services, qualify leads, and convert prospects into clients.

Key Responsibilities

• Introduce services and qualify leads.
• Convert prospects into clients.
• Explain offerings clearly.
• Address customer questions.
• Follow up on leads.
• Maintain accurate records in the CRM or call logs.
• Work closely with the sales team to meet and exceed targets.
• Support customer retention.
• Participate in basic training or onboarding for new team members when required.
• Adhere to calling schedules, scripts, and quality standards.
• Provide a professional, customer-focused experience on every call.

Requirements & Tech Stack

• Comfort working with call management tools or CRM platforms.
• Experience maintaining accurate call and lead records.

Qualifications

• Strong Customer Service and Customer Support skills.
• Ability to handle inquiries and resolve issues professionally.
• Clear and confident Communication skills, including active listening.
• Ability to explain information in a simple, compelling way.
• Proven Sales skills, including lead qualification, objection handling, and closing over the phone.
• Ability to participate in and deliver Training related to telesales processes, scripts, and product knowledge.
• Goal-oriented mindset, with the ability to work under targets and deadlines.
• Prior telesales, call center, or inside sales experience is preferred.
• Minimum of a high school diploma.
• A degree in business, marketing, or a related field is an advantage.