Customer Support Associate

About the Role

The Customer Support Associate role at PURE Insurance in Scottsdale, AZ, is a Full-Time; Hybrid In-Office 3 days/Remote 2 days position starting on November 30, 2026.

Key Responsibilities

• Quickly respond to member inquiries via phone, email, text, and live chat.
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal.

Requirements & Tech Stack

• Computer proficiency with the ability to switch between multiple applications.
• Ability to remember details, prioritize tasks, and think critically to solve problems.
• Strong communication skills (phone and written).
• Personal attributes: integrity, taking pride in work.

Qualifications

• Previous experience in roles such as restaurant, school, or retail is potentially relevant.

Shift Details

• Shift Days: Monday-Saturday (5 days per week). Specific days to be agreed upon based on annual needs.
• Shift Times: Various shifts between 8 am - 7:30 pm EST/MST. Specific shifts assigned based on business need.
• Shift Expectations: Standard schedule is Monday-Friday, including up to 8 Saturdays per year and up to 3 company holidays (excluding Thanksgiving and Christmas).

Compensation & Perks

• Starting Salary: $53,000.
• Eligibility for overtime pay after onboarding.
• $500 Exceptional Performance bonus per month (uncapped).
• Regular salary increases considered every six months.
• $100 per month commuter support for those working in-office 3+ days a week.
• Comprehensive paid onboarding program.
• Home office equipment provided for remote work.

About PURE Insurance

PURE Insurance is a member-owned property and casualty insurer dedicated to providing exceptional service, hospitality, and care to financially successful families. The mission is to create a compelling membership experience that fosters loyalty.

What PURE Expects

• Aim to bring your best every day.
• Be a student and a teacher: share knowledge and be willing to learn.
• Embrace challenges with a positive, solutions-oriented mindset.
• Contribute to building a positive culture based on care, respect, and openness.

Culture of Development

• Regularly scheduled 1-on-1s with managers for feedback.
• Investment in employee professional and personal development.
• Internal promotion preference for new career opportunities.