Patient Service Specialist

About the Role

Baylor Scott & White Institute for Rehabilitation Little Elm, TX

Patient Service Specialist (PSS) - Float

• Hours: Vary between Monday - Friday 7am - 7pm
• Type: Full Time
• Compensation: Depends upon candidate’s years of experience and internal equity.
• Starting Salary: $18 - $25 per hour based off experience
• This is an entry-level position.

Key Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Travels to non-home location center or other site for coverage when necessary.
• Attends all mandatory meetings and in-service education programs.
• Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

Requirements & Tech Stack

• High school diploma or GED is required.
• Must be highly organized, detail-oriented, and flexible.
• Thrives in a fast-paced environment.
• Ability to work independently and as a team player.
• Consistently deliver outstanding customer service.
• Ensure tasks are completed efficiently and accurately.
• Travel to multiple outpatient clinics will be required.
• Areas of coverage include: Aubrey, Prosper, Little Elm, The Colony, Carrollton, Coppell, Frisco, Plano, Richardson, and Addison.
• Mileage reimbursement is provided.

Qualifications

• Customer service experience (preferred)
• Knowledge of insurance verification (preferred)
• Experience in healthcare, medical, or dental office administration (preferred)

Benefits Of Becoming a Patient Service Specialist With Us

• Health, Dental, and Vision insurance
• Life insurance
• Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

(Eligibility and effective dates vary)