IT Kiosk Associate

About the Role

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. This position plays a critical role in ensuring uninterrupted daily operations by delivering exceptional customer service, troubleshooting technical issues, and supporting IT systems and equipment across the site.

Key Responsibilities

• Act as the on-site IT kiosk representative supporting daily business operations.
• Serve as the primary point of contact for end-user technology support requests.
• Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation.
• Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues.
• Maintain inventory and oversight of PCs, laptops, and other computing devices.
• Update ticketing systems, logs, and databases to ensure accurate documentation and tracking.
• Generate and modify reports used for system monitoring and support activities.
• Maintain organized and accurate IT documentation.
• Communicate effectively with employees and stakeholders regarding support requests and issue resolution.
• Follow applicable GMP, GLP, and quality system requirements.
• Perform all work in a safe, efficient, and compliant manner.

Requirements & Tech Stack

• Computer hardware
• Operating systems
• Networking
• Connectivity concepts
• Microsoft Office applications
• Microsoft Office Suite

Qualifications

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• Previous experience in a customer service or technical support environment.
• Experience supporting PC operating systems, basic networking, and connectivity issues.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Strong organizational and documentation skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability and willingness to learn new systems, software applications, and processes.
• Commitment to delivering an exceptional customer experience.
• Understanding of quality-focused or regulated environments, including GxP principles, is a plus.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

The position is onsite Monday through Friday, from 8am-5pm.

Candidates currently living within a commutable distance of Lancaster, Pennsylvania, are encouraged to apply.