International Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3

About the Role

Seeking an enthusiastic and skilled International Voice Process Associate to join our dynamic team in Karnataka. This role is crucial for ensuring high-quality customer service and support to our global clientele.

Key Responsibilities

• Handle inbound calls from international customers, providing them with accurate information and assistance regarding our services.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to enhance product knowledge and communication skills.
• Adhere to company policies and procedures while maintaining compliance with industry standards.

Requirements & Tech Stack

• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Experience in inbound processes, particularly in an international BPO setting.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• A customer-centric approach with a focus on delivering exceptional service.
• Flexibility to work in shifts as required by the business needs.