Junior Key Account Manager

NEXHR

About the Role

This is a developmental role responsible for being the secondary representative at a Paper Mill in Somerset, Maine.

Key Responsibilities

• Collecting and performing sample testing.
• Data management and data analysis.
• Developing and implementing sales strategies to increase revenue.
• Preparing regular sales reports and forecasts to track performance.
• Informing strategic decisions.
• Providing exceptional customer service by responding promptly to inquiries and resolving concerns.
• Accurate and timely reporting to the customer regarding program performance.
• Managing the relationship with the customer to prevent attrition through:
• Business reviews.
• Service reports.
• Customer entertainment.
• Providing savings projects.
• Responding to service calls as needed.
• Data mining for issues as requested.
• Bringing savings projects to the customer to help improve their process through:
• Proposing chemical and/or digital solutions to lower customer costs.
• Identifying process changes and assisting customers with implementation.
• Optimizing applications or process variables/controls.
• Reaching annual sales targets by increasing volumes or obtaining new applications through:
• Commercialing new applications.
• Increasing volumes of existing applications to improve customer performance.
• Working with the sales manager to identify target applications.
• Servicing the account to keep the customer happy through:
• Writing service reports.
• Application testing and monitoring.
• Business reviews with customers.
• Process and application troubleshooting.
• Responding to service calls.
• Maintaining equipment.

Requirements & Tech Stack

• Bachelor's Degree
• 1 year or less of job-related experience.
• Talent development.
• Facilitation/training skills.
• Metrics/data analytics.
• Communication training.
• Drives Engagement.
• Ensures Accountability.
• Collaborates.
• Communicates Effectively.
• Develops Talent.