Guest Services Associate

About the Role

This is a full-time, on-site Steward role based at Ramada Encore by Wyndham Udaipur.

Key Responsibilities

• Assists with the smooth and efficient service of the Restaurant ensuring that Nile standards are met.
• Presents menu, answers questions, and makes suggestions regarding food and service to restaurant guests.
• Serves beverages to patrons seated at tables in bar or cocktail lounge.
• Computes bills and accepts payment.
• Takes orders for and serves light meals.
• Fully conversant with all aspects of the Micros System.
• Ensures, in conjunction with the Food and Beverage Department, that all food and beverage items, equipment, and other facilities in the Restaurants are maintained to the expected standard.
• Constantly strives to satisfy all guests.
• Immediately takes guest orders.
• Possesses a thorough knowledge of the Restaurant Menu and Wine List.
• Up-sells the menu and induces guests to take slightly higher than medium-priced items and side orders (soup, beverage, salad, dessert, etc.).
• Answers any guest inquiries.
• Records guest orders on the order-taker checklist and records service time.
• Performs the function of cashier.
• Reports any deviations of standards to Supervisor or Department Head.
• Maintains par stocks of all equipment and guest supplies.
• Clears and resets counters or tables at the conclusion of each course.
• Operates a multi-function telephone.
• Handles reservations and blocks covers accordingly.

Requirements & Tech Stack

• Micros System

Qualifications

• Strong Customer Service orientation, with a focus on supporting guest satisfaction and smooth service delivery.
• Effective Communication skills to coordinate with kitchen, service, and supervisory teams.
• Foundational Food & Beverage knowledge, including basic understanding of restaurant, café, and bar operations.
• Hands-on Food Service experience in stewarding, kitchen assistance, or back-of-house roles.
• Willingness to participate in Training and to follow hotel standards for hygiene, safety, and quality.
• Ability to stand for extended periods, handle physical tasks, and work varied shifts including weekends and holidays.
• Attention to detail, reliability, and a positive, team-focused attitude.
• Prior experience in hospitality or restaurant environments is an advantage.
• Basic educational qualification preferred.