Sales Associate

About the Role

The Sales Associate is a full-time, on-site role responsible for engaging with customers, understanding their needs, and recommending suitable products or services. This role is crucial for customer-facing operations and revenue growth.

Key Responsibilities

• Engage with customers to understand their needs.
• Recommend suitable products or services.
• Manage inquiries.
• Present product information.
• Explain pricing.
• Support customers through the sales process.
• Maintain accurate sales records.
• Follow up on leads.
• Coordinate with internal teams to ensure timely delivery and customer satisfaction.
• Participate in promotional activities.
• Maintain a clean and organized sales environment.
• Provide feedback on customer trends to support business decisions.

Requirements & Tech Stack

• Strong communication and interpersonal skills.
• Basic sales and customer service skills.
• Ability to handle inquiries.
• Ability to resolve concerns.
• Ability to build rapport.
• Ability to manage time.
• Ability to prioritize tasks.
• Ability to maintain accurate records of customer interactions and sales activities.
• Comfort with learning product or service details.
• Ability to explain features and benefits clearly.
• Proficiency with basic computer applications.
• Point-of-sale or CRM systems proficiency is an advantage.
• Willingness to work on-site in Kolkata, Durgapur, and Siliguri.
• Maintain a professional, inclusive, and respectful attitude at all times.

Qualifications

• Minimum educational qualification: Graduate or equivalent.
• Higher education in business or commerce is a plus.
• Prior experience in retail or field sales is preferred but not mandatory.