Service BDC Associate

About the Role

Teton Auto Group is committed to an environment where the customer is treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Honesty and integrity are paramount in conducting business. This role is ideal for individuals with an interest in automotive and a desire to develop a career in the industry.

Job Summary

A Business Development Associate provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and knowledgeable on the pricing and details of services available. They should stay organized and up-to-date on the latest information regarding sales and services.

Key Responsibilities

• Provide excellent customer service using MAGIC and phone scripts.
• Provide customers with an easy to buy and easy to do business with experience.
• Answer and schedule inbound phone calls.
• Screen Toyota vehicles via TIS for any open recalls (when applicable).
• Respond to all text, emails, and messages within a half hour of receipt.
• Assist Service Advisors in answering paged calls if they are unable to answer.
• Continuously screen the schedule for at least two days in advance for overbooking concerns, part issues, etc.
• Perform follow-ups with Service Advisors and Parts Advisors.
• Provide customers with accurate pricing on maintenance services and repair work.
• Screen and respond to Podium messages directed toward the service department.
• Screen the follow-up work sheet for declined services and make a second attempt at sales.
• Create and screen outbound call lists for Toyota Care (or like systems), unused PPM, recalls, and customers who have not visited the dealer within established parameters.
• Check with Service Advisors and Parts Advisors for potential appointment opportunities.
• Perform daily follow-up calls/messages from previous day's work.
• Perform follow-up calls/messages for Toyota surveys or appropriate manufacturer surveys.

Requirements & Tech Stack

• Comfortable speaking on the phone.
• Knowledgeable on the pricing and details of services available.
• Organized.
• Up-to-date on the latest information regarding sales and services.
• Familiarity with TIS (Toyota Information System).
• Experience with Podium messaging.
• Experience with Toyota Care or similar systems.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long-term job security
• Health and wellness
• Discounts on products and services