Lab Coordinator

About the Role

• Join the UX Research Operations team supporting human subjects research studies.
• Contribute directly to UX research that improves user experiences.
• Gain hands-on experience supporting in-person studies with participants and working alongside an interdisciplinary team.
• Build practical research operations skills, including study logistics, participant handling, and data support.
• Help teams run studies safely, responsibly, and with high attention to participant privacy and confidentiality.

Key Responsibilities

• Assist the research team with research execution, including setting up study equipment and coordinating with product teams, equipment vendors, and research operations.
• Support pilot studies by making observations, sharing feedback, and helping optimize study procedures and logistics.
• Learn and navigate study software experiences, identifying potential bugs/limitations and communicating practical workarounds.
• Help with participant recruiting and scheduling.
• Execute study protocols end-to-end, which may include:
• Screening participants
• Obtaining participant consent
• Maintaining privacy and confidentiality of participant data
• Instructing participants
• Running study procedures
• Collecting data per study design
• Formatting and annotating data
• Creating basic reports

Requirements & Tech Stack

• Ability to learn new technologies quickly and apply them accurately in a fast-moving research environment.
• Microsoft Office Suite and Excel, including the ability to organize information and support data-related tasks.
• Access to cutting-edge technology, resources, and testing facilities.

Qualifications

• Bachelor’s degree or equivalent experience in a closely related research area.
• Strong communication, interpersonal, and personal management skills.
• Some experience working in a research or academic environment involving human subjects.
• Strong commitment to participant privacy.